Terms of Service
By purchasing from our store, you agree to the following terms and conditions.
Products
We offer digital crochet patterns, handmade made-to-order crochet items, and one-off pieces. Please read each product description carefully before purchasing.
Digital Patterns
Crochet patterns are for personal use only unless otherwise stated.
Patterns may not be copied, reproduced, shared, redistributed, resold, translated, or published in any format.
Purchasing a pattern does not transfer copyright or ownership.
Made-to-Order & One-Off Items
Each handmade item is created to order and may vary slightly from product photos, making every piece unique.
One-off pieces are made in a single quantity only and cannot be exactly recreated once sold.
Processing times are estimates and may vary depending on current order volume.
Pricing & Payments
All prices are listed in Australian Dollars (AUD) and are subject to change without notice. Orders will begin processing once payment has been received in full.
Shipping & Delivery
Delivery timeframes provided at checkout are estimates only. We are not responsible for delays caused by the shipping carrier once an order has been dispatched. Please double check your shipping address at checkout, as we're unable to redirect parcels once sent.
Returns & Refunds
Due to the nature of digital products, made-to-order items, and one-off pieces, we do not accept returns, exchanges, or refunds for change of mind. If your order is incorrect, damaged, or you have trouble accessing a digital product, please contact us and we'll be happy to assist.
Intellectual Property
All patterns, photographs, product descriptions, branding, and website content remain the intellectual property of our business and may not be used or reproduced without prior written permission.
Limitation of Liability
While every effort has been made to ensure our patterns are accurate and easy to follow, we cannot be held responsible for individual results, variations in finished products, or any injury or damage arising from the use of our products.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will take effect immediately upon being published on this website.
Contact
If you have any questions about these Terms of Service, please contact us. We're always happy to help.
Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from our store.
Information We Collect
When you place an order, contact us, or interact with our website, we may collect information such as:
Your name and contact details
Billing and shipping information
Order details and purchase history
Payment information (processed securely through our third-party payment providers)
Any information you provide when contacting us
How We Use Your Information
We collect and use your information to:
Process and fulfil your orders
Deliver digital products and updates
Communicate with you about your purchases
Provide customer support
Improve our website, products, and customer experience
Payment Information
Payments are processed securely through trusted third-party payment providers. We do not store your full payment details or have access to your complete payment information.
Website Analytics & Cookies
We may use cookies and analytics tools to understand how visitors use our website, improve functionality, and enhance your shopping experience. This information may include browsing behaviour, device information, and website usage data.
Sharing Your Information
We only share personal information where necessary to provide our services, such as with:
Payment processors
Website hosting providers
Email and marketing platforms
Delivery providers (for physical products)
We do not sell, rent, or trade your personal information to third parties.
Marketing Communications
If you choose to subscribe to our emails, we may send you updates about new products, promotions, and news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Keeping Your Information Secure
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online service can guarantee complete security.
Your Rights
You may request access to, correction of, or deletion of your personal information where applicable. If you would like to make a request, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.