• One-Off Pieces: shipped within 48 hours (business days) of your order.

    • Drops: shipped within 48 hours (business days) of your order.

    • Made-to-Order Items: each piece is handcrafted especially for you, so please allow up to 3 weeks for your order to be made before it's shipped.

    Digital patterns are delivered instantly — no processing time applies.

  • Orders are sent via Australia Post, with the following estimated delivery times once dispatched:

    • Standard shipping: 5–7 business days

    • Express shipping: 1–3 business days

    Delivery timeframes are estimates only. We are not responsible for delays caused by the shipping carrier once an order has been dispatched.

  • We currently shipping to select countries outside of Australia. Orders are sent via Australia Post, with the estimated delivery times calculated at checkout

    Delivery timeframes are estimates only. We are not responsible for delays caused by the shipping carrier once an order has been dispatched.

    If your country is not currently listed at checkout and you would like to place an order, please get in touch with us at hookedbyluce@gmail.com.

  • Shipping costs are calculated at checkout based on your order and delivery address.

  • Please double check your shipping address at checkout, as we're unable to redirect parcels once an order has been sent. If you realise you have made a mistake, please reach out to us immediately.

  • If your order hasn't arrived within the estimated timeframe, please get in touch and we'll help track it down.

Returns & Refunds

  • Due to the nature of digital downloads, all sales of crochet patterns and other digital products are final. Once your purchase has been completed, we are unable to offer returns, exchanges, or refunds.

  • Each made-to-order piece is handcrafted especially for you, so we are unable to accept returns, exchanges, or refunds for change of mind.

  • Our one-off pieces are made only once — each is a completely unique, one-of-a-kind item, so once it's sold it can't be recreated or restocked. As with our made-to-order items, we're unable to offer returns, exchanges, or refunds for change of mind on these pieces.

  • If your order arrives damaged, is incorrect, or you experience any issues accessing a digital product, please get in touch within 7 days of receiving your item. Photos of the issue help us sort it out quickly. We're always happy to help and will do our best to make things right.

Shipping & Processing